Seller Support Coordinator
Bellevue, WA
Contracted
Entry Level
Job Title: Seller Support Coordinator
Position Type: Contract
Location: Bellevue, WA
Salary Range / Rate: $28-33/hr
Job ID#: 140583
Job Responsibility:
1. Provide online support to local merchants on the platform, addressing their inquiries related to order processing, product listing, logistics fulfillment, and platform policies.
2. Assist merchants in efficiently using the platform's backend system, including but not limited to, modules such as product management, order management, after-sales services, and financial settlement.
3. Handle operational issues encountered by merchants, such as logistics delays, settlement disputes, and policy violations; coordinate with product, technical, or operations teams to resolve issues when necessary.
4. Accurately record communication details and issue resolution progress to ensure data clarity within the system for effective follow-up and analysis.
5. Maintain strong communication with key or high-potential merchants to improve satisfaction, support stable operations, and reduce merchant attrition
6. Collaborate with multiple departments, including operations, logistics channels, customs clearance, and overseas warehouses, to ensure the timely resolution of merchants' logistics-related requests.
Qualifications:
1. Bachelor's degree or above; over 1 year of experience in merchant customer service operational support on e-commerce platforms is preferred.
2. Strong customer service mindset, with excellent communication and problem-solving skills.
3. 1+ year of customer service experience; familiarity with B2B service processes and basic operational logic is a plus.
4. Proficient in using office software and customer service systems (such as CRM platforms, ticketing systems, and live chat tools).
5. Highly responsible, quick learner, strong execution skills, and able to work under pressure.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Position Type: Contract
Location: Bellevue, WA
Salary Range / Rate: $28-33/hr
Job ID#: 140583
Job Responsibility:
1. Provide online support to local merchants on the platform, addressing their inquiries related to order processing, product listing, logistics fulfillment, and platform policies.
2. Assist merchants in efficiently using the platform's backend system, including but not limited to, modules such as product management, order management, after-sales services, and financial settlement.
3. Handle operational issues encountered by merchants, such as logistics delays, settlement disputes, and policy violations; coordinate with product, technical, or operations teams to resolve issues when necessary.
4. Accurately record communication details and issue resolution progress to ensure data clarity within the system for effective follow-up and analysis.
5. Maintain strong communication with key or high-potential merchants to improve satisfaction, support stable operations, and reduce merchant attrition
6. Collaborate with multiple departments, including operations, logistics channels, customs clearance, and overseas warehouses, to ensure the timely resolution of merchants' logistics-related requests.
Qualifications:
1. Bachelor's degree or above; over 1 year of experience in merchant customer service operational support on e-commerce platforms is preferred.
2. Strong customer service mindset, with excellent communication and problem-solving skills.
3. 1+ year of customer service experience; familiarity with B2B service processes and basic operational logic is a plus.
4. Proficient in using office software and customer service systems (such as CRM platforms, ticketing systems, and live chat tools).
5. Highly responsible, quick learner, strong execution skills, and able to work under pressure.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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